Philips Reviews

The worst investment, few thousand of pounds in the last 4 years buying several electronic items for personal care, including our family expensive last technology toothbrush from Philips but 100% not made for purpose. The items last for less than 20 months! Philips after sale customer support under poor levels. If it was posible to place pictures on this website, I will post some to ratified what I am writing in this page.

Almost 3 years ago I bought an juicer
It works perfectly! Like new !

I have a GC 7805 steam iron that I bought 18 months ago. It gradually ceases to generate steam and has been returned under warranty twice to have this fixed. It has now done the same again. It is now out of warranty.
Being an engineer I decided to strip it down and investigate. The water deliver pipe in the flex was blocked with small particles of the rubber tube. Once cleared it is now working. It has since failed again after one use.
This is clearly a design fault in that the rubber tube is degrading and blocking as it has done it three times in 18 months.
Philips offered 20% discount voucher rather than fixing an expensive iron. Insult! Zero customer service.

My Philips Sonicare toothbrush developed a fault just after 24 months from date of purchase. Thankfully, Philips offered to repair / replace the item without any quibbling. There was, however, a slight issue, in that Philips sent the replacement by UPS - who lost it. However, Philips sorted this out no problem by sending me a brand-new boxed replacement.
I would give 5 stars, but the online bot was a complete waste of time - although I did eventually get through to a real person who was very helpful.
I would humbly suggest they reconsider their use of UPS as the reviews speak for themselves.

Lucky to get a 1 Star rating! Placed an order on Sunday for an electric shaver, website took the order and of course the money, next day the order was cancelled. I struggle to believe that your stock system is so poor that you don't know if you've got stock? It can't be a big surprise if you're running a global business!

Don’t pay this company over the internet. Do not let them have access to your card details. If you have to buy something Philips buy it from a real life shop. I purchased some goods, they arrived and I was happy with my purchase. Then randomly from nowhere I got a refund by Philips. I then attempted to get this mistake made by them sorted out and the money back to them. In doing so I have also noticed they made a duplicate order with a seperate order number so I queried this too. Their response was fast telling me it had been passed to the appropriate department and someone would be in touch soon. I asked how soon is soon, I was told within the week. Since the account they refunded the money to is my daily spending account and someone would be was getting in touch with me, I stupidly moved the refund into a spare account so it wouldn’t be touched until it was repaid. Instead of contacting me, I received a notification from my bank I was £100s in unauthorised overdraft. When I checked Philips had just authorised a payment from my account without contacting me in anyway. Luckily I could just move the money back from where it was to put the overdraft right. So now as it stands, they’ve taken money from my account. I’m assuming it’s the refund being taken back, but I don’t know for sure! Have they taken payment for the second order that’s made up? No one is as quick to answer me this time round! Don’t ever let them have easy access to your back account or bank card. Better still buy another brand, I will be in future.

Asked for proof of purchase to check if item was within 2 year warranty (which it was and invoice/order number sent). That was over a week ago and I'm just being ignored. Not even an acknowledgement from PEDRO that it is being dealt with. Quite frankly pathetic...

Philips is a massive company, and I was surprised exactly how many Philips products I had scattered about the house when I actually thought about it.
But the only time I ever had to contact their support team was bizarre.

So I've had a perfect Draft machine for just over twelve months, I bought it last year, brand new on ebay, at slightly more than the RRP. It was lockdown and everybody was staying home more and these things were selling like hotcakes.

Now I want to start by saying I love my PD. The beer it dispenses is as good if not better, than anything in the pub, and it even prompted me to build a little bar area in the garden which my guests love. But about six months after I bought it, it started emitting the occasional high pitched whine. I'm a member of several forums about the product and I understand that some of the power supplies shipped with these units during lock down were of a lower quality than usual and the "coil whine" was the result. After about another six months the unit was whining all of the time and was very annoying. The machine is now off more than on as it drives the family mad.

So of course I called Philips support. It's too late to go back to the retailer on ebay and to be fair its Philips problem, but this is when things started to get weird.

Firstly they told me that as I'd purchased it on ebay and not a "big high street retailer" I would need to pay £49 for repair.

When I said I wasn't happy about this, as it was a known problem with these devices and it wasn't old enough for this to be considered usual wear and tear. The tech said that if I let him access the camera on my phone to show him the proof of purchase and the product serial number he might be able to provide a free repair. This simply isn't something I'm going to give to anybody and I was quite honestly gobsmacked that Philips was asking for it. When I refused I was told to send them in via email which I did.

Then things got weirder still. Two days later I received an email saying that because I hadn't responded my case was being closed. I responded again and two days later I got a message to say that they weren't receiving my attachments. I'm no slouch when it comes to computers having worked in IT for nearly 30 years, but I double checked them and sent them again, but again, they never received them.

So I called up again, and they said they're must be a problem, and perhaps I would like to try the camera link again. Now I'm sure it's not just me, but this started to sound pushy and unprofessional, and I refused again, and was told I could WhatsApp in the documents instead. They gave me a WhatsApp number but that number doesn't have WhatsApp enabled!!

So I called again (yep). Now I'm not sure how big the team at Philips is but I got the same tech I got the first time. He told me there must be a problem with WhatsApp and again asked if I would like to give him access to my camera. This time, out of curiosity I asked him to send me the link. Whilst waiting for the link I asked if they had another way of getting him the files. After all email, and WhatsApp weren't working. He said "No - we use this camera app for everything". I was amazed.

Then the link arrived but it wasn't for the url you would expect and just looked very phisy and so, call me paranoid, but I hung up.

Why aren't ebay shops legitimate places to buy their products?
Why don't they receive email attachments?
Why is WhatApp disabled on their WhatsApp number?
And why do they push this remote client with a very suspect looking url?

Looking back I'm amazed this is Philips and I hadn't inadvertently click on Failups or some other phishing site set up by hackers. It's just so unprofessional. I'll be pursuing a refund though my credit card company and will probably get myself a BLADE from Heineken instead. Its a shame, but I bet their product support works.

Very poor. Ordered a razor, which has still not been delivered. When I finally got through to Philips customer services I was told they could not check with the courrier due to gdpr laws! And I would have to try and track it down myself. I confirmed my order/ contract is with Philips not the courrier but they didn't want to know. I going to try calling again hopefully I can speak to someone more helpful

I have been a loyal and frequent purchaser of Philips products for over 40 years. Today I tried to contact them about purchasing an electric shaver. I really was sent around the houses trying to talk to someone, it is impossible. I have spent the best part of two frustrating hours without hearing a human voice. Every time I think I have found a solution their website steers me to "another online section". Tried calling their head office and gave up after 45 minutes on hold.
For us old timers we are not at ease with navigating our way around websites as the younger generation, we just need a little help.
I wanted some advice before spending my hundreds of pounds.
Philips you have I'm afraid lost a long standing customer.

I placed the order for their coffee machine and the payment was taken and everything. I was waiting for the delivery which was suppose to be 4-7 days. When I didn't receive the order, i contacted their customer service. Only then I got an email after 9 days saying my order has been cancelled and no explanation was given. The product I checked on their website was and is still in stock. My refund they said will take another 10 working days!

If I could of left a lower score I would of , I own a Phillips shaver which is only a few years old and I had the additional cleaner charger , it broke and Phillips couldn’t help with a repair so offered a discount to encourage me to shop again with them. I ordered a shaver and four days later with a shaving rash on my face the new package arrived, the outer box looked like it had passed through a war zone and on opening I found the inner box with the seal broken, opening the shaver I found hairs inside of the head . I explained that it wasn’t on and also that I was suffering from a rash but their solution was the return first and then the replacement. Possibly ten to twenty days , I escalated and waited till today my birthday to get exactly the same response from a manager, with the least empathy I have ever received and an attitude of that’s your prerogative and feel free , so here I am expressing my distaste and my desire to never buy a Phillips product again

DO NOT BUY PHILIPS PRODUCTS! Their trust pilot score speaks for itself and their customer service is appalling. I wish I had checked the reviews before purchasing from them! I have now had 2 Philips Sonicare diamond clean toothbrushes which cost well over £200 each and both have broken just outside their 2 year warranty and Philips refuse to fix or replace the product! They think a 30% off voucher to buy yet another one is acceptable. After the first toothbrush broke, I used this voucher to buy another one thinking perhaps I had just been unlucky with my original product and that maybe they are better quality now… how wrong could I be! I should never have given them a second chance and will not be conned in to doing this again with another 30% off voucher!
As if I want to spend another penny on one of their overly expensive, poorly made toothbrushes! Please do not ignore the bad reviews. This company are terrible and they do not build products to last. It has been a long time since I have experienced such poor customer service and complete disregard for their customers. If only 0 stars was an option, even 1 star seems to much.

Bought beard trimmer on line but a toothbrush arrived. Contacted customer service immidietly who asked for the more expensive toothbrush to be returned while the matter would be investigated. Toothbrush returned the next day with receipt received as proof of posting. Customer service informed that I required a refund as I had to purchase a trimmer. Had to contact customer service on two further occasions to resolve the matter as they seemed confused and at one point I received an email stating that the refund had been sent followed by another email stating that the refund had been cancelled which required another phone call to customer service. Eventually I was refunded but without any compensation for the time and effort by me to resolve the situation. What a mess.

Purchased two air purifiers online from Phillips.co.uk

I wasn’t sure if the order went though as the website doesn’t automatically send you an email like every other retailer known to man.

I then log on and see 4 orders listed. For a total of 5 air purifiers. I only authorised two through my banking app.

No way of contacting them on a Sunday. Monday morning they should open phone lines at 0830. Didn’t open until 0902. Speak to ‘Georgia’ who was rude and wouldn’t listen. She then tells me I actually have 7 orders processing to a total of nearly £2500. This causes me panic and I tell her to cancel them as they were not authorised. She states she can’t and no human within Phillips can actually cancel ANY order. I would have to refuse the delivery, well van full of unwanted and not ordered air purifiers. I said I wanted to be transferred to a manager, apparently there phones can’t do that. I said I wanted a manager to call me back. The protocol is apparently once complaint is mentioned they cannot help and you have to wait 2 days for a call from a complaints manager.

No call that day, I chase the next and get told it will be today. Doesn’t happen. Chase the next day and get told it’s now 2 business days and I will get a call today.

Anyway I get a call from a complaints manager who isn’t interested in helping nor listening to me. She isn’t bothered about the stress I had been under thinking £2500 is being charged to my account and a van full of unwanted items will turn up as some point. Offered me a 25% off voucher for my inconvenience and that my feedback was logged.

She clearly didn’t care and customer service was poor. Now all orders will be going back and they won’t be getting a penny of my money. NEVER AGAIN WILL I EVEN THINK OF BUYING A PHILLIPS ITEM AGAIN.

Call centre is in Athens, Greece.